TIPS: Job interview questions and answers
Have you been shortlisted for a job interview? Are you nervous about the questions that may be asked by your interviewers.? There is every reason to be nervous however if you are looking forward to completing your interview and getting that job you have been waiting for, you need to check these tips out.
Tips And Idea
1 . Tell me about yourself.
This question is usually the opening ice-breaker. Take this time to highlight your accomplishments, strengths, and previous job experience, while also mapping them to some of the specific desired qualifications outlined in the job description. Be professional, but also show some personality. Beyond your experience and skills, interviewers are also trying to determine if you’ll be a good cultural fit.
Why did you leave your last job?
Honesty is definitely the best policy here, but avoid disparaging your former employer. Some great responses could be
A sample: I wanted a new opportunity where I could learn new things and grow my career, but also where I could work more directly with people. I wanted to find something more challenging where I could perfect and develop new skills.
Why do you want to work for our company?
Interviewers want to understand your career intentions, as well as know if you’ve done your company research. Share something you’ve learned about the company’s mission, values, or reputation, and tell interviewers why it’s important to you.
Your response could sound something like this: During my research, discovered that your company really values training and ongoing learning for your employees, and as someone who loves to learn new things and be challenged, this is important to me.
What are your strengths and weaknesses?
Once again, match your strengths to the preferred skills and qualifications in the job description to reinforce that you’re a strong candidate. When it comes to weaknesses, look for ways to turn them into strengths.
For example, you might say: One of my greatest strengths is my ability to learn fast on the job and teach myself different skillsets. And while don’t have much experience in customer service, I think my ability to learn will help me overcome that obstacle quickly.
What questions do you have for us?
This question not only gives you the opportunity to learn more about the position and the company, but also the ability to promote your skills and desire to become a part of the team. Compile a few questions while doing your company research. Some questions you may want to ask, as well as some potential follow-up responses, are: –
- What would a typical day look like for me?
A Response can be: I’ve been exposed to both structured and unstructured work environments, so I feel like I can easily adapt to this kind of work day.
- How many people would be on my team?
Response: I’ve been a part of both small and large teams, so this seems like something that is right up my alley.
- What does your timeline for hiring someone look like?
Response: That sounds great. I’m available to start in two weeks.
What’s your idea of a call center?
If you have no previous call center experience, interviewers will use this question to gauge your familiarity with the call center environment. Use this opportunity to not only highlight the actual function of a call center, but also the role call center agents play in providing quality customer service.
You should also pay special attention to what kind of call center you are applying for. Inbound call centers field the customer calls placed towards a business. Therefore your time will be spent addressing customer questions and concerns.
Whereas in outbound call centers, you will be responsible for dialing customers and prospects to collect survey responses. Also, schedule sales demonstrations, perform telemarketing, and more.
For example, your answer might be: To me, a customer service call center is the frontline of all customer interactions. It’s the job of call center agents to listen to and understand customer concerns while also providing helpful information. At the end of the day, customer service call centers need to create satisfied customers with every call.
Why do you want to work in a call center?
Illustrate your knowledge of a call center’s atmosphere and the unique demands you’ll face in the position.
You could say: I’m excited to work in a fast-paced environment that will challenge me to use all of my skills to solve problems. And also improve the customer experience. I love flexing my communication skills and interacting with customers.
What is your idea of quality customer service?
Interviewers want to know what you think quality customer service is and how you would deliver it.
Your response could be: My idea of quality customer service is being able to provide customers with friendly, professional service. This should not only solves their problems or answer their questions but also leave them feeling satisfied with the service they received.
How would you handle a call from an angry customer?
Angry customer calls are a reality for any call center. Tell interviewers the steps you would take to de-escalate the situation and solve the problem. Be detailed in your response and emphasize that staying calm and empathetic during the call will be key to coming up with a solution the customer will be happy with.
RESPONSE: I think the first step is to stay calm and express to the customer that you understand them. I think it’s also important to remember that it isn’t personal. Therefore, the best way to de-escalate the situation is to work towards a solution.
Are you able to work with multiple phone lines?
If you have previous call center experience, answering yes to this question should be easy. In addition, tell interviewers how many calls you handled during a typical day. For those without previous experience, highlight other positions that required multi-tasking skills.
A response might be: While I haven’t worked in a call center previously, I have juggled customer service while I was working in retail. Handling multiple customers returns each day involved a lot of multitasking with our inventory system, and communicating with the customer.