USAID/West Africa Mission Job Recruitment
The USAID/West Africa Mission is seeking a highly motivated and qualified individual for the position of Computer Management Assistant.
The incumbent serves as the IT Helpdesk Assistant in the IT Section of the Executive Office of USAID/WEST AFRICA Mission. The Helpdesk Assistant provides first-line computer support to Mission users, assisting them with hardware and software problems in person, via phone, and email, to ensure the delivery of computer related customer service support services essential to the efficiency of the Mission’s IT systems.
The primary duties and responsibilities include coordinating, assisting, and resolving end-user related technical software and hardware problems in accordance with established policies and procedures. The incumbent escalates the more complex IT problems to the Information Systems Manager or designee as appropriate.
Education & Prior Work Experience:
- A Bachelor’s degree in Computer Science or Engineering, and a minimum of three (3) years of responsible experience in a computer centre at a large site with work experience as IT Helpdesk is required.
- Working technical knowledge of the installation, implementation and maintenance of desktop hardware and software is required.
- Fluency (Level IV) in writing and speaking English is required.
GHE 101,168.00-GH¢ 156,812.00 equivalent to FSN-09, in accordance with AIDAR Appendix J and the Local Compensation Plan of USAID/Accra. Final compensation will be negotiated within the market value.
Note: The US Mission does not accept faxed or paper applications for open positions. All interested applicants who meet the minimum requirements must submit applications via email to [email protected] All applicants must cite the position title and solicitation number within the subject line, and attach a cover letter, current resume with at least three references of direct supervisors within the last five months from applicant’s professional life, relevant certificates, and a two-page supplementary document addressing the evaluation factors. To ensure consideration of offers for the intended position, Offerors must prominently reference the position title and solicitation number in the subject line of their email.
Attachments must include a signed AID-309-2 offeror information for PSC available at https://www.usaid.gov/forms/aid-309-2 and must be in a format compatible with Microsoft word 2003/2010 or pdf.
This position is open to Cooperating Country Nationals. Cooperating Country National means an individual who is a cooperating country citizen, or a non-cooperating country citizen lawfully admitted for permanent residence in the cooperating country. All applicants must provide proof of eligible citizenship in their application. Non-Ghanaian citizens must attach copies of their permanent residency permit to their application to be eligible for consideration. No relocation expenses are provided to the job location, Accra-Ghana. If transportation to Accra is required, it will be the employee’s responsibility. Failure to provide the stated requirements will result in a determination that the applicant is not qualified.
Only shortlisted applicants will be contacted.
How to Apply for USAID/West Africa Mission Job
This publication provides synopsis of the solicitation. Please log on to the following websites for all position requirements, position elements and position description.
Closing Date: June 20, 2022 at 11:59 p.m. local time.
USAID anticipates awarding one Personal Service Contract (PSC) regarding this announcement. Please note that this does not constitute any guarantee that a PSC will be awarded as result of this announcement.
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